Cancellation Policy

Client Cancellations

Booking deposits are strictly non-refundable in all circumstances where the client cancels.

Final payment is due 10 days prior to the scheduled service date. Once received, this payment constitutes a binding agreement between the client and our company.

At this point, all fees become 100% non-refundable, as the booking is fully confirmed and allocated resources are reserved exclusively for your service.

Upon acceptance of a booking, we allocate vehicles and drivers to your specified date and time and decline other work for that period.

Company Cancellations

In the event that we must cancel a booking due to unforeseen operational issues, including but not limited to vehicle failure or driver illness, the client will receive a full refund of all payments made.

We will also make every reasonable effort to assist in sourcing an alternative transport provider to minimise disruption to your plans.