Cancellation Policy
Please review our cancellation terms before confirming your booking.
Client Cancellations
Booking deposits are strictly non-refundable in all circumstances where the client cancels.
Final payment is due 10 days prior to the scheduled service date. Once received, this payment constitutes a binding agreement between the client and our company.
At this point, all fees become 100% non-refundable, as the booking is fully confirmed and allocated resources are reserved exclusively for your service.
Upon acceptance of a booking, we allocate vehicles and drivers to your specified date and time and decline other work for that period.
Company Cancellations
In the event that we must cancel a booking due to unforeseen operational issues, including but not limited to vehicle failure or driver illness, the client will receive a full refund of all payments made.
We will also make every reasonable effort to assist in sourcing an alternative transport provider to minimise disruption to your plans.
Have a question about your booking?
Contact JRC Bus Hire if you need clarification before confirming your journey.
Contact UsUseful booking questions
Are booking deposits refundable if I cancel?
No. The policy states that booking deposits are non-refundable when the client cancels.
When is final payment due?
The policy states that final payment is due 10 days before the scheduled service date.
What happens if JRC Bus Hire cancels?
If JRC Bus Hire must cancel because of unforeseen operational issues, the policy states that the client receives a full refund of payments made.
Will JRC Bus Hire help find alternative transport after a company cancellation?
The policy states that JRC Bus Hire will make every reasonable effort to help source an alternative transport provider and reduce disruption.